WeQ4U is a FREE Android/iPhone App and Service that puts you through to UK 08 numbers for FREE, without queueing. Mobile users save approx. 30p per minute on their 0800, 0845, 0844, 0843, 0870, 0871 and 0872 calls with WeQ4U, whether they encounter a queue or not, so it saves you money and time.

Download now for iPhone Download now for Android

FREE app, FREE 08 calls!

Not got Android or iPhone? Just dial 0333 5432111, and then the number you wish to reach. WeQ4U calls are included in your regular phone minutes, just like 01 or 02 calls, whether you use landline or mobile phone (More...)

About WeQ4U

Get through without the wait

We believe people deserve a life free from suffering, and everyone's time is valuable. To help, we provide solutions that remove the pain from running, and getting through to call centres, even when things get busy. WeQ4U is our award winning, patent pending consumer telephone service that works with any working UK number starting 01, 02, 03, 0800, 0870 or 0500, as well as many thousands of other 087X, 084X numbers in our extensive database of UK companies - that's more than SayNoTo0870.


Make Phone Rage a thing of the
past with WeQ4U!

It works with any phone. Try it now on 0333 5432111.


To use it, just call us and enter the number of the call centre you wish to reach. We'll dial for you, and connect you to the call centre. Once you're in a queue for an agent, just press 9* to disconnect your phone from the call - that's 9* to wait off hold.

Got the App?

Then we'll reconnect you automatically the moment the agent answers.


Get Free App for iPhone


Get Free App for Android

No App?

We'll stay in the queue for you, and once we've found you an agent, your phone will ring twice. As soon as it's stopped ringing, just hit Last Number Redial on your phone, or dial us on 0333 5432111, and we'll connect you to the agent straight away.

We save you time and money

Because calls through WeQ4U are to an 03 number, they are included in your standard national minutes (whether you get stuck in a queue or not), so you don't pay high 08 rates, even when using the service to dial 08 numbers. Furthermore, with WeQ4U you only pay for the time you spend on the phone - not for the time waiting in the queue, so you can save £££s by using the service frequently.

FAQ

  • Q. How does it reduce my mobile phone bill?

    Mobile operators typically charge a single per-minute rate for all calls to 0870, 0871, 0872, 0873, 0843, 0844 and 0845 numbers. Though this rate does vary between different providers, it's usually about 30p per minute. 0800 and 0500 calls are free from landlines, but are normally not free when dialled direct from a mobile phone, and are not included in your monthly minutes.

    You avoid these charges by using the WeQ4U app, because all WeQ4U calls are to an 03 number, which means they are part of your monthly minutes allowance (and therefore FREE), just like 01 or 02 numbers. That's by law.

    So, you will save the most money (as well as time!) if you use WeQ4U every time you need to call a call centre using your mobile phone. We have handy Apps available for iPhone and Android, but if you don't have these, then use the 0333 number.

    Your Best Bet: Download the WeQ4U App now, and use it for every call centre call.

  • Q. What about land lines?

    For BT Landlines, 0800, 0500, 01, 02 and 03 numbers are normally included in your call plan. 0845 is 2p per minute. 0870 is 7.6p. 0871,0872,0873 are 5p - 10p per minute, but most companies that have these numbers charge the full 10p. 0843 and 0844 are 1p - 5p per minute, but most companies that have these numbers charge the full 5p.

    Sky rates are similar, but usually have an extra 12p connection charge for the 08 numbers.

    Your Best Bet: Put 0333 5432111 on speed-dial now, and use it every time you call an 087X or 084X number to save the most money and time

  • Q. Are the calls really free?

    'Free' assumes you receive inclusive minutes to UK landlines as part of your mobile phone contract, or landline package. WeQ4U access numbers start with 03 and are included in these free minutes by law, but may be charged at your provider's normal UK landline rate if you go over your included minutes, just like any other 01, 02 or 03 call.

    So that's a yes then.

  • Q. What about Pay As You Go?

    If you pay for all your calls by the minute, then the WeQ4U calls will be charged at the same rate as your regular landline calls (i.e. 01/02/03 rate), even when you're trying to reach 08 numbers. Using the service means you avoid the higher charges mobile companies apply when dialling 08 numbers, and of course you won't incur any call charges while we wait in the queue for you, so you'll still save money, even on PAYG.

  • Q. Does it work with every 08 number?

    The WeQ4U App and Service works with EVERY 0800, 0808, 0500 and 0870 number. For other 08 numbers, we will use an alternate number to route your call. Alternate numbers are sourced from publicly available sources. We cannot accept responsibility for the accuracy or quality of any alternative numbers used by the app/service, as we can't manually check every one. Use of WeQ4U is therefore entirely at your own risk.

    You can check to see if the service works with a specific number on the search page, or just use the App.

    Now the good news: Overall we are able to successfully route 70% of calls to numbers for which an alternate is needed, so your odds of success are pretty good, particularly if you are calling a large company.

    Furthermore, unlike other alternate number sources, we do have some automatic checks in place to help clean our alternate number database, so your chances of finding a duff number with WeQ4U are pretty small.

    However, if you do come across a duff number, then please let us know straight away so we can fix it for next time for you.

  • Q. Does it record my calls?

    No, we don't record any callers. We just deliver them straight to the call centre.

  • Q. Will it share my personal details?

    No. We take privacy very seriously, and are not interested in your personal information (see our Privacy Policy below).

  • Q. I run a call centre and have a question...

    We'd love to hear from you. Please see the WeQ4U 4 Business site for ways we can help you answer ALL of your callers without waiting - for FREE! - and also our database addition procedure.

  • Q. How can you afford to run this service for free?

    In addition to the WeQ4U App, we have a solution for Call Centres called WeQ4U 4 Business, that helps all callers get through without waiting, whether they have the App or not.

    When you use WeQ4U to skip a call centre queue, we find out which call centres have long queues, so we can help them with our business solution.

    So, pressing 9* when you hit the queue helps keep the service free.

  • Q. How about a privacy policy then?
    No problem.

    We take your privacy very seriously! Here are some notes about how we do, and do not use your data.

    • We are registered as a Data Processor with the Office of the Data Commissioner, and fully comply with the Data Protection Act.
    • We will not pass on any Personally Identifying Information to any other company or organisation.
    • The only time we pass your CallerID on to any other party is when you are making a call through the service, in which case it is sent to the Call Centre as CallerID, just like a normal call.
    • We do make use of data about your call - specifically about particularly long waits - in order to approach call centres that may need our business solution, WeQ4U 4 Business. We may pass this information on to other businesses, such as our partners and resellers - but never information that would allow them to identify your specific call.
    • We may from time to time make use of aggregate call data in order to produce statistics on call centre performance, or league tables of poorly performing call centres, for example. We will never publish information about your specific calls.
    • The WeQ4U App accesses the Contacts on your phone to create a WeQ4U Contact, which may have several numbers associated with it, which are used by our service. The reason for this is so that you can tell when a call is to/from the WeQ4U service.
    • We do not access your contacts, or any other information on your phone, for any purpose other than the delivery of our service to you. We're on the level!
    • We do not record any portion of your call.

    That's all we can think of! If you have any further questions about privacy, or how we make use of data generated by the use of our service, please ask us by writing to Customer Services.

  • Q. What's this competition then?

    Win A GRAND With WeQ4U

    We are running a prize draw. The current prize is £1000. The best way to enter the competition is by clicking on the Facebook or Twitter buttons that you may see in the App after a successful call. Then you get an extra entry into the prize draw with every call you make! Here are the full Terms & Conditions:

    • The prize will be awarded annually, or more frequently at the organiser's discretion (we're hoping to be able to do a monthly draw soon).
    • No purchase necessary. For one free entry just email us (or write to us) with your name and address. Please also include your phone number for an additional entry every time you call through WeQ4U.
    • We reserve the right to replace the prize with an alternative product of equal or higher value at our discretion.
    • Prize draw open only to UK residents aged 18 years or over who do not work for us.
    • Winners are selected at random by an independent source from all entries received. Entries that do not win carry forwards for the next prize draw.
    • We reserve the right to close the competition immediately after any prize draw.
    • Winners will be notified by telephone. Winners will be required to give full postal details to WeQ4U so that we can send the prize.
    • The promoter is Orderly Telecoms Ltd, who make WeQ4U.

    If you have any questions about our competition then please get in contact with Customer Services.

  • Q. So what's the catch?

    There isn't one. Enjoy!

News and Blog

NEWS: WeQ4U WINS Prestigious Future 50 People's Champion Award!

November 23rd 2012

WeQ4U has WON the 2012 Wonga.com & Real Business Future 50 People's Champion award. We're number ONE! A huge THANK YOU to the thousands of people who voted for us and made this possible, and to the competition organisers for making us part of the Future 50 and the Judges' Favourite 10. Full story...





NEWS: WeQ4U 11th most popular Utility on iPhone

October 22nd 2012

This just in: According to independent app-ranking site AppData.com, WeQ4U has jumped over 200 places to become the 11th most downloaded Utility app for iPhone in the UK today


Maybe the BBC's glaring omission of the primary benefit of WeQ4U won't do so much damage after all...





BLOG: WeQ4U Entrepreneur condemns Dragon's Den TEN BILLION POUND blunder as an "epic, EPIC fail."

October 21st, 2012

So now you've seen it (here). If you're hoping for my reaction to the treatment I received at the hands of the Dragons, then I'd better explain that the reason I'm not going to comment just now is that there is a much larger issue at stake here.


Though you wouldn't know it from seeing the pitch on TV, the primary benefit of the WeQ4U service is not that it gets you through to call centres without waiting.


No.


The primary benefit of WeQ4U is that it saves users ~30p per minute on their mobile phone calls to 08 numbers, whether they get stuck in the queue or not.


That is why we're doubling the number of users of the service every six weeks or so. That is why we get so many callers reporting savings of £10 per month or more. That is why we get so many user reviews on MarketPlace and App Store telling us WeQ4U is the best app on their phone.


Yet although crucial to the pitch, and within show production guidelines, the BBC has decided not to broadcast this vital information. Their reasons can only be speculated upon.


Why is this a big deal? Because £10 per month across 81.6 million mobile phone users in the UK (Source: OfCom) is a whopping £9.8 BILLION per year.


That's Ten Billion pounds of money leaving the pockets of the hard-pressed British taxpayer, drained out of circulation from our fragile economy and into the off-shore tax havens of certain big mobile phone companies, allegedly (also here) where we'll never see it again (in my opinion). That's money that we can ill afford to lose at this critical time - in fact it's about 8% of the total budget deficit (Source: Reuters).


While I would normally support the BBC as an excellent broadcaster, and this is not the Dragons' fault: by witholding this vital money-saving information from the public, the BBC has made us all the poorer, has worsened the recession and failed in its duty of care to you, to me, and to the nation as a whole. The BBC is a public service broadcaster, funded by you and me through the licence fee, and this information about the free WeQ4U service is so clearly in the public interest that to withold it is an epic, EPIC fail.


I hope the BBC will take immediate action to remedy the situation, as it's this, more than anything, that makes me angry. It should make you angry too. So, the Dragons aren't the only ones whose tempers can flare, but anyway, that's my rant over, for now.

-- a personal statement from Matt King, WeQ4U inventor and entrepreneur



NEWS: WeQ4U pays the Dragons a call!

October 8th 2012

Entrepreneur Matt King, who has invented a revolutionary new system to eliminate annoying call centre queues, is pitching his invention on the BBC TV show Dragon's Den on October 21.


Matt is the brains behind WEQ4U, a smart free app which saves people from being held in annoying queues at call centres. Since its launch earlier this year, the app has been downloaded more than 10,000 times, saving every single user, on average, a hefty £76 pounds per year.


Matt's smart time and money saving device works with any phone and is available via iTunes and Android for mobile phone users, connecting them to hundreds of thousands of 08 numbers for free, saving them 30p per minute on their 08 calls.


Under BBC TV publicity guidelines, Matt is unable to talk about his experience in the Dragon's Den until after the show is broadcast at 9pm on BBC-2 on October 21.


"I can't give any details about my appearance, but I can say that if my memory of the filming is anything to go by, then it promises to be unmissable, says Matt. "So, to find out how the Dragons answered my call, you'll just have to tune in and see."


Being held in a phone queue is one of the nation's biggest gripes, which is why Matt has developed a clever queuing robot that does all the waiting for you.


The phone remains the most popular channel of communication for inbound and outbound contact (Infinity CCS 2012 survey), with 70 per cent of people preferring to make contact using their phone as opposed to email, text or social media.


The average UK consumer however spends 45 hours a year waiting on the phone (source: Co-op). And 60% of customers say they find it difficult to get through to call centres (source: Future Foundation).






NEWS: 10,000th download for smart app which eliminates annoying call centre queues

July 23rd 2012

A free app which saves people from being held in annoying queues at call centres, has been downloaded 10,000 times, saving every single user, on average, a hefty £76 pounds per year.


Entrepreneur and innovator Matt King, who launched the new WeQ4U app in March, says mobile users are flocking to download the time saving app because of its 30p per minute savings.a


"The phone is still the most popular channel of communication for people wanting to make contact with a customer advisor in the UK, but lengthy call centre wait times remain a huge problem and customers are paying heavily for the privilege to queue," says Matt.


Until call centre operators get their acts together, using the WeQ4U app is really people's only option if they want to save themselves time and a considerable amount of money too.


Being held in a phone queue is one of the nation's biggest gripes, which is why Matt has developed a clever queuing robot that does all the waiting for you.


His smart time and money saving device works with any phone and is available via ITunes and Android for mobile phone users, connecting them to hundreds of thousands of 08 numbers for free.


The phone remains the most popular channel of communication for inbound and outbound contact (Infinity CCS 2012 survey), with 70 per cent of people preferring to make contact using their phone as opposed to email, text or social media.


The average UK consumer however spends 45 hours a year waiting on the phone (source: Co-op). And 60% of customers say they find it difficult to get through to call centres (source: Future Foundation).


How it Works

WeQ4U is incredibly simple to use and works with any UK number starting 01, 02, 0800, 0870 or 0500, as well as many thousands of other 087, 084 and 03 numbers in WeQ4U's extensive database of UK companies, including Sky, British Gas, HMRC, Barclays, BT and The Post Office.


WeQ4U app users get 08 calls included in their regular minutes, saving mobile users approximately 30p per minute. And if users get stuck in a queue, they just press 9* and their place is held for them free of chargeuntil an agent answers, without using up any minutes at all. The average saving is £2.53 for every call made from a mobile phone.


Download for iPhone
Download for Android


Calls are to standard geographic 01 numbers, and are included in callers' inclusive minutes, so there are no expensive 08 charges with the service. Naturally, callers pay nothing for the time WeQ4U waits in the queue.


To use it via a landline, dial 0333 5432 111 and enter the number of the call centre you need to reach. WeQ4U dials it and connect callers to the call centre. Once in a queue for an agent, just press 9* to disconnect from the call. The system remains in the queue until an agent answers, when the user's phone rings twice. As soon as it's stopped ringing, hit Last Number Redial or dial 0333 5432 111 to be put through to the agent immediately.





NEWS: Time saving device cuts out the pain of phone queues

March 1st, 2012

A brilliant new invention from a British entrepreneur is set to solve one of the nation.s biggest gripes - being held in a phone queue.


Matt King's new WeQ4U service is set to save frustrated callers millions of minutes a year being held in customer service queues as they try to get through to the UK call centres run by hundreds of British service industries.


Software design expert Matt has developed a clever queuing robot that does all the waiting for you. His smart time and money saving device works with any phone and is now available as a handy app via ITunes and Android for mobile phone users.


Download for iPhone
Download for Android

App users get 08 calls included in their regular minutes, saving them about 30p per minute. And if users get stuck in a queue, they just press 9* and their place is held for them free of charge. The average saving is £2.53 for every call made from a mobile phone.


"One of people's pet hates is being held in a queue when they are trying to get through to a real person at a call centre," says Matt. In fact there's nothing worse than being told that your call is important and will be answered shortly when it clearly isn't.


"Research shows that people can be left on hold for anything up to an hour as they try to get through to a customer advisor. We are on a mission to put an end to that misery by connecting people to pretty much any UK call centre without them getting stuck in the inevitable queue."


The average UK consumer spends 45 hours a year waiting on the phone (source: NOP). And 60% of customers says they find it difficult to get through to call centres (source: Future Foundation).


How it Works

WeQ4U is incredibly simple to use and works with any UK number starting 01, 02, 0800, 0870 or 0500, as well as many other 087, 084 and 03 numbers in WeQ4U's extensive database of UK companies.


To use it via a landline, dial 0333 5432 111 and enter the number of the call centre you need to reach. WeQ4U dials it and connect callers to the call centre.


Once in a queue for an agent, just press 9* to disconnect from the call. The system remains in the queue until an agent answers, when the user.s phone rings twice. As soon as it's stopped ringing, hit Last Number Redial or dial 0333 5432 111 to be put through to the agent immediately.


With the App it's even simpler. Just press 9* to wait off hold and disconnect the call, and the system will reconnect you automatically when the agent answers.


Calls are to standard geographic 01 numbers, and are included in callers. inclusive minutes, so there are no expensive 08 charges with the service. Naturally, callers pay nothing for the time WeQ4U waits in the queue.


Search Numbers


WeQ4U works with ALL 01, 02, 03, 0800 and 0870 numbers, and MOST 0845, 0844, 0843, 0871 and 0872 numbers. To find out whether we work with a specific number, just open the App, or use the form below.


You can check to see if a number is in our database by entering it into this form. Numbers should be 10 or 11 digits long, starting with 01,02,03,05 or 08.

If you are a Call Centre Manager and your number is not in our database, please contact WeQ4U Support and we'll be happy to add it for you, and help your customers reach you more easily.

For Call Centres

WeQ4U 4 Business

Wouldn't it be great if all your callers could get through as easily as the ones that use WeQ4U? We can make that a reality - without tying up your agents waiting for callers or making call backs. Find out how by asking business@weq4u.co.uk


Companies using our unique solution typically enjoy a reduction in abandonment of 90%, without the need to hire additional staff - so we can save you many thousands of pounds, while eliminating complaints about queues.


Our solution deploys at the network level, so there's no hardware to install or complex integration - we could have you up and running in as little as half an hour. Join brands such as Bensons For Beds and River Island in finding out what a massive difference running an optimised queue can make for your call centre and callers.


Best of all, it's FREE for UK Call Centres!

Database Addition

If you are using an 0845, 0844, 0843, 0871, 0872 or 0873 number and want your company added to our database so callers can reach you through WeQ4U, then just let us know by emailing database@weq4u.co.uk - but remember you'll get more benefit from our free business service, WeQ4U 4 Business

Feedback

If you've got feedback for us, we'd love to hear it at feedback@weq4u.co.uk


Here are some of the many wonderful comments we've received from our users.
Thanks everyone!

  • "Excellent App - a must have for everyone. Last month my phone bill was £10 more because of 08 numbers - with this my phone bill is normal. Works brilliantly and you don't have to wait in a queue which is great. Used it several times now and it's excellent. It saves so much money you can't go wrong!!"

    Anonymous iPhone User

  • "Works and saves money. Great for finding numbers within your minutes. I use this and Saynoto0870, but this edges it. Indispensable."

    Ian, Android User

  • "Does exactly what it says on the tin. Connects you to most 08 numbers for free and even waits in the queue for you!"

    Adudea, iPhone User

  • "Brilliant app - Saves time and money. Definitely recommend."

    Bally, Android User

  • Works perfectly. Saves time and money. What more can you ask for?"

    Glyn100, iPhone User

  • "Great. This app is amazing!"

    Sirius, Android User

  • "Tried this and it worked brilliantly! I didn't have to listen to hold music and my phone alerted me and reconnected as soon as someone was available."

    Roland, iPhone User

  • "Amazing App I really hope this stays free, every 08 call has worked flawlessly so far, amazing!"

    Christian, Android User

  • "I've been waiting for something like this for a very long time. Customers shouldn't be subjected to these long waiting times and high call costs. Absolutely brilliant!!!"

    Ucheco, iPhone User

Contact

For general questions, bug reports or press inquires please fill out the form below.

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